Monthly Archives August 31, 2021

When you’re evaluating your contact center, you undoubtedly look at the average time spent on a call and first-call resolution metrics (FCR). High FCR rates, coupled with low talk time, are key goals for contac...

Are you looking for ways to reduce the load of your electricity bills? Different types of smart and automated home accessories are bliss for us. Among many other promises that these smart devices make, saving e...

Email validation software has become a necessity for many businesses and individuals. It is used to ensure that email addresses are valid, but sometimes it can cause great problems when we don't know how to mak...

In a competitive market, keeping your audience engaged is crucial to gain connections that make loyal followers and consumers. When you know who your target is and what’s important to them, you can make sure th...